Privacy Policy

Privacy Policy


1. Introduction

1.1 This privacy policy sets out LBS Legal’s commitment to you in respect of how we handle your personal information that we collect through your use of this web site and our services.

1.2 For the purposes of this policy “LBS Legal” means Legal Business Support Ltd, trading as LBS Legal. LBS Legal is a private limited company, company registration number 06901475, registered office 34 Greenfields, Heckmondwike, West Yorkshire, WF16 9HG.

1.3 This privacy policy includes:

(a) LBS Legal’s general privacy terms that apply to all our dealings with you in any capacity; and

(b) additional privacy terms that are specific to this web site, which can be found below in the section headed “additional privacy terms for this web site”.


Your information

2. What information do we collect about you?

The personal information we collect about you is made up from the information you and others give us during your use of the web site and our services and during our communications with you.

3. What about sensitive information?

We do not generally seek to collect sensitive personal information about users of our web site and services. If we do seek to collect sensitive information we will ask you to explicitly consent to our proposed uses of that information at the time of collection. We use the term “sensitive personal information” to mean information about topics such as personality and private life, racial or ethnic origin, colour, membership of political parties or movements, or other such sensitive topics.

4. Can you give us information about another person?

If you give us information about another person then we accept it on the understanding from you that you have made the other person aware of how we will use and disclose their information and the other person has given you permission to provide their details to us. You should not provide us with others’ personal information if this is not the case.  We accept information about you from other persons on the same basis.


Our use of your information

5. How do we use your information?

5.1 We may use your information, as a data controller, for the following purposes: (a) to provide you with our web site and services; (b) to comply with legal and regulatory requirements; (c) to carry out credit checks, to detect, investigate and prevent fraud and to trace debtors; (d) to update and enhance client records; (e) for internal analysis and research; (f) to send you publications, event information and marketing communications about our legal products and services which we think may be of interest to you; and (g) to help detect, prevent and deal with crime and unsavoury behaviour.

5.2 We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

6. Do we use your information for marketing purposes?

6.1 We may use your information to market our own products and services to you (please see above for details). We send most of our publications, event information and marketing communications by email, but we may from time to time use other permitted means, such as post or phone.

6.2 You can tell us at any time if you would prefer not to receive our publications, event information and/or marketing communications. The easiest way to do this is through our website (see below for further details).

6.3 We are not in the business of giving your information to third parties to allow them to market their goods and services to you and we will not do this unless you specifically ask us to do so.


Disclosing your information to third parties

7. Are we concerned about keeping your information secure?

We take security issues seriously. We have implemented appropriate steps to help maintain the security of our information systems and processes and prevent the accidental destruction, loss or unauthorised disclosure of the information we collect.

8. To whom may we disclose your information?

8.1 We may disclose your personal information to: our agents, service providers and other offices (some of which are located outside the European Union) for any of the purposes set out in this policy; credit reference agencies, the police, Government departments and agencies for the purposes set out in Clause 5.1(c); and any person for the purposes set out in Clause 5.1(b) and (g).

8.2 We may give your information to third parties to allow them to market their products and services to you, but only if you specifically ask us to do so (see above for details).

8.3 We will not sell your information to a third party, except in the unlikely event that we sell our business, or a substantial part of it; in which case we may sell your information as part of the sale to allow the purchaser to carry on providing some or all of our services to you.


Additional privacy terms for this website

9. Do you have your own contact details page on the site?

One of the main benefits of registering to use our site is that you will then have your own secure page on the site that allows you to quickly and easily update your personal contact details and your preferences for the receipt of publications, event information and marketing communications from us.

10. Does the site provide tailored content?

Currently, the site does not aim to provide you with tailored content, but by registering to use the site you can tailor the communications we send to you to meet your needs.

11. Does the site use cookies?

The web site uses cookies, small pieces of information that are stored by the browser on your computer’s hard drive, to help us provide you with a better site experience. None of your personal details are held in these cookies. If you are uncomfortable with our use of cookies you can disable them by changing the settings on your browser, but please note that if you disable them it may affect your ability to properly use the web site. You can find out more about the way cookies work and how to disable them at


Other terms

12. Can you see and update the information we hold about you?

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee). If you find at any time that any of the information we hold about you is incorrect then you should promptly notify us and we will correct the inaccuracy.

13. Do our privacy practices apply to disclosures you make to third parties?

Please note that this policy addresses only the use and disclosure of information we collect from you. If you give your information to others, whether they are third parties that we introduce you to or third party sites that you visit by clicking on a link on our web site, different rules may apply to their use or disclosure of the information you give to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

14. How do we update this privacy policy?

14.1 We may amend this policy at any time by posting a revised version on this page of the web site.

14.2 If we make a change to this policy that materially affects you - for example, we wish to use your information for a purpose not set out in this policy and for which we need your express consent - then we will seek your consent to the change and the change will only take effect once you have given us your consent.

14.3 In all other cases, the change will take effect on the date that we post it on this page. We will take your continued use of the site and our services after that date as your acceptance of the change, so if an amendment is not acceptable to you, then you should stop using the web site and our services.

15. How can you contact us about privacy issues?

You can contact us about privacy issues or comment or complain about our privacy practices by contacting us at

Ian Braithwaite
Client Relationship Manager

T: 0113 385 4483
M: 07432 695 289

For General Enquiries: Email
24 hour Helpline 0845 0563949
or alternatively fill in the contact form below and we will contact you within 24 hours
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